RETURNS AND REFUNDS
Except for any products designated on myremedemd.com (“Site”) as “Clearance”, we will refund purchases made on our Site in an amount equal to the purchase price, less the original shipping and handling costs, so long as you: submit a refund request within ninety (90) days from your purchase date. We may require that you return the product and provide valid documentation regarding your purchase of the product from our Site. We will process refunds to the same payment method you used to make the original purchase on the Site whenever possible. If the original form of payment is no longer active, we will provide a credit to your myremedemd.com account for use towards your next purchase on the Site. You should allow up to two (2) billing cycles in order for the credit to appear on the customer’s credit or bank statement.
Only items purchased directly from the Site can be returned to us. MyRemedeMD products purchased through other retailers must be returned to that retailer in accordance with their respective returns and refunds policy.
TERMS OF SALE AND REFUND POLICY
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. If you are not satisfied with any of these products, simply call our customer care center. Your acceptance of the terms of purchase means you agree to and understand this Return Policy.
DAMAGE DUE TO FREIGHT OR SHIPPING
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product(s) carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.